@import url('https://fonts.googleapis.com/css2?family=Anton&family=Poppins:wght@400;500;600;700&display=swap');
.v76-policy {
--primary: #4F302B;
--secondary: #DDCFBF;
--cream: #F8F5F1;
--white: #FFFFFF;
--text: #403A37;
--muted: #786E69;
font-family: 'Poppins', Arial, sans-serif;
color: var(--text);
background: var(--white);
line-height: 1.75;
width: 100%;
}
.v76-policy *,
.v76-policy *::before,
.v76-policy *::after {
box-sizing: border-box;
}
.v76-policy h1,
.v76-policy h2,
.v76-policy h3,
.v76-policy p {
margin-top: 0;
}
.v76-policy h1,
.v76-policy h2,
.v76-policy h3 {
color: var(--primary);
}
.v76-container {
max-width: 1120px;
margin: 0 auto;
padding: 0 28px;
}
/* HERO */
.v76-policy .v76-policy-hero {
background: linear-gradient(
125deg,
#4F302B 0%,
#65443D 65%,
#785850 100%
);
padding: 85px 24px 78px;
text-align: center;
color: #FFFFFF !important;
}
.v76-eyebrow {
display: block;
font-family: 'Poppins', Arial, sans-serif;
font-size: 11px;
font-weight: 700;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--primary);
margin-bottom: 18px;
}
.v76-policy .v76-policy-hero .v76-eyebrow {
color: #DDCFBF !important;
-webkit-text-fill-color: #DDCFBF !important;
opacity: 1 !important;
}
.v76-policy .v76-policy-hero h1 {
font-family: 'Anton', Impact, sans-serif !important;
font-size: clamp(42px, 7vw, 78px);
line-height: 1.13;
letter-spacing: 1px;
font-weight: 400;
text-transform: uppercase;
color: #FFFFFF !important;
-webkit-text-fill-color: #FFFFFF !important;
opacity: 1 !important;
max-width: 850px;
margin: 0 auto 22px;
text-shadow: none !important;
}
.v76-policy .v76-policy-hero p {
font-family: 'Poppins', Arial, sans-serif;
font-size: 14px;
max-width: 610px;
margin: 0 auto;
color: #F8F4F0 !important;
-webkit-text-fill-color: #F8F4F0 !important;
opacity: 1 !important;
line-height: 1.9;
}
.v76-hero-rule {
width: 56px;
height: 3px;
background: #DDCFBF;
margin: 32px auto 0;
}
/* HIGHLIGHT BAR */
.v76-highlights {
background: var(--secondary);
padding: 28px 20px;
}
.v76-highlights-inner {
max-width: 1050px;
margin: 0 auto;
display: grid;
grid-template-columns: repeat(3, 1fr);
}
.v76-highlight {
padding: 10px 20px;
text-align: center;
border-right: 1px solid rgba(79,48,43,.2);
}
.v76-highlight:last-child {
border-right: none;
}
.v76-highlight strong {
display: block;
color: var(--primary);
font-family: 'Anton', Impact, sans-serif;
font-size: 27px;
font-weight: 400;
line-height: 1.3;
letter-spacing: .4px;
text-transform: uppercase;
}
.v76-highlight span {
font-size: 11px;
font-weight: 600;
color: var(--primary);
}
/* INTRO */
.v76-intro {
text-align: center;
padding: 80px 0 60px;
}
.v76-intro h2,
.v76-section-heading {
font-family: 'Anton', Impact, sans-serif;
font-size: clamp(32px, 4vw, 47px);
font-weight: 400;
line-height: 1.2;
text-transform: uppercase;
letter-spacing: .4px;
}
.v76-intro p {
max-width: 710px;
margin: 20px auto 0;
font-size: 14px;
color: var(--muted);
}
/* POLICY SECTIONS */
.v76-section {
padding: 55px 0;
border-top: 1px solid #EAE2DA;
}
.v76-section-top {
display: flex;
gap: 20px;
align-items: flex-start;
margin-bottom: 25px;
}
.v76-section-number {
flex-shrink: 0;
width: 48px;
height: 48px;
display: flex;
align-items: center;
justify-content: center;
background: var(--secondary);
color: var(--primary);
font-family: 'Anton', Impact, sans-serif;
font-size: 22px;
}
.v76-section-heading {
margin: 0;
font-size: 35px;
}
.v76-section p {
font-size: 14px;
color: var(--muted);
line-height: 1.9;
margin-bottom: 16px;
}
.v76-section h3 {
font-family: 'Poppins', Arial, sans-serif;
font-size: 15px;
font-weight: 700;
margin: 0 0 12px;
}
.v76-section ul {
margin: 15px 0;
padding-left: 20px;
color: var(--muted);
font-size: 13px;
line-height: 2;
}
.v76-section li {
padding-left: 5px;
margin-bottom: 5px;
}
.v76-section strong {
color: var(--primary);
}
/* INFORMATION CARDS */
.v76-card-grid {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 20px;
margin-top: 25px;
}
.v76-card {
background: var(--cream);
border: 1px solid #EEE6DE;
padding: 30px;
}
.v76-card-label {
display: inline-block;
font-size: 10px;
font-weight: 700;
letter-spacing: 2px;
color: #8B6F5D;
text-transform: uppercase;
margin-bottom: 14px;
}
.v76-card h3 {
font-family: 'Anton', Impact, sans-serif;
font-weight: 400;
font-size: 26px;
letter-spacing: .3px;
text-transform: uppercase;
line-height: 1.2;
margin-bottom: 14px;
}
.v76-card p:last-child {
margin-bottom: 0;
}
/* PICKUP LOCATION */
.v76-location {
background: var(--cream);
padding: 25px 30px;
border-left: 4px solid var(--primary);
margin-top: 22px;
}
.v76-location strong {
display: block;
font-size: 13px;
margin-bottom: 8px;
}
.v76-location p {
margin: 0;
line-height: 1.8;
}
/* RETURNS TIMELINE */
.v76-timeline {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 18px;
margin: 28px 0;
}
.v76-timeline-card {
padding: 30px;
border: 1px solid var(--secondary);
background: #FFFFFF;
}
.v76-timeline-card.primary {
background: var(--primary);
border-color: var(--primary);
}
.v76-timeline-number {
display: block;
font-family: 'Anton', Impact, sans-serif;
font-size: 55px;
color: var(--primary);
line-height: 1.1;
margin-bottom: 12px;
}
.v76-policy .v76-timeline-card.primary .v76-timeline-number {
color: #DDCFBF !important;
-webkit-text-fill-color: #DDCFBF !important;
}
.v76-timeline-card h3 {
text-transform: uppercase;
margin-bottom: 10px;
}
.v76-policy .v76-timeline-card.primary h3,
.v76-policy .v76-timeline-card.primary p {
color: #FFFFFF !important;
-webkit-text-fill-color: #FFFFFF !important;
}
.v76-timeline-card p {
font-size: 13px;
line-height: 1.8;
margin-bottom: 0;
}
/* NOTES */
.v76-note {
background: var(--cream);
padding: 22px 26px;
border-left: 3px solid var(--secondary);
margin: 24px 0;
}
.v76-note p {
margin: 0;
font-size: 12px;
}
/* CONTACT */
.v76-policy .v76-contact {
background: var(--primary);
padding: 75px 25px;
text-align: center;
color: #FFFFFF !important;
margin-top: 35px;
}
.v76-policy .v76-contact .v76-eyebrow {
color: #DDCFBF !important;
-webkit-text-fill-color: #DDCFBF !important;
}
.v76-policy .v76-contact h2 {
color: #FFFFFF !important;
-webkit-text-fill-color: #FFFFFF !important;
font-family: 'Anton', Impact, sans-serif;
font-size: clamp(36px, 5vw, 55px);
font-weight: 400;
line-height: 1.2;
letter-spacing: .5px;
text-transform: uppercase;
margin-bottom: 18px;
}
.v76-policy .v76-contact p {
font-size: 13px;
color: #E8DCD3 !important;
-webkit-text-fill-color: #E8DCD3 !important;
max-width: 520px;
margin: 0 auto 27px;
line-height: 1.9;
}
.v76-contact-button {
display: inline-block;
padding: 15px 32px;
background: var(--secondary);
color: var(--primary) !important;
font-family: 'Poppins', Arial, sans-serif;
font-size: 12px;
font-weight: 700;
letter-spacing: 1px;
text-transform: uppercase;
text-decoration: none !important;
transition: background .2s ease;
}
.v76-contact-button:hover {
background: #FFFFFF;
color: var(--primary) !important;
}
.v76-contact-details {
margin-top: 25px;
font-size: 12px;
color: #E8DCD3;
}
.v76-contact-details a {
color: #FFFFFF !important;
text-decoration: none;
}
/* FOOTER */
.v76-policy-footer {
padding: 24px;
background: var(--secondary);
text-align: center;
color: var(--primary);
font-size: 10px;
font-weight: 700;
letter-spacing: 1.5px;
text-transform: uppercase;
}
/* MOBILE */
@media (max-width: 700px) {
.v76-container {
padding: 0 20px;
}
.v76-policy-hero {
padding: 65px 20px;
}
.v76-highlights-inner {
grid-template-columns: 1fr;
}
.v76-highlight {
border-right: none;
border-bottom: 1px solid rgba(79,48,43,.2);
padding: 16px 0;
}
.v76-highlight:last-child {
border-bottom: none;
}
.v76-intro {
padding: 60px 0 45px;
}
.v76-section {
padding: 42px 0;
}
.v76-section-heading {
font-size: 29px;
}
.v76-section-number {
width: 40px;
height: 40px;
font-size: 19px;
}
.v76-section-top {
gap: 13px;
}
.v76-card-grid,
.v76-timeline {
grid-template-columns: 1fr;
}
.v76-card,
.v76-timeline-card {
padding: 24px;
}
.v76-policy .v76-policy-hero h1 {
font-size: clamp(38px, 10vw, 55px);
line-height: 1.15;
}
.v76-policy .v76-policy-hero p {
font-size: 13px;
}
}
/* FINAL SHOPIFY THEME COLOUR OVERRIDES */
.v76-policy .v76-policy-hero,
.v76-policy .v76-policy-hero h1 {
color: #FFFFFF !important;
-webkit-text-fill-color: #FFFFFF !important;
}
.v76-policy .v76-policy-hero p {
color: #F8F4F0 !important;
-webkit-text-fill-color: #F8F4F0 !important;
}
.v76-policy .v76-policy-hero .v76-eyebrow {
color: #DDCFBF !important;
-webkit-text-fill-color: #DDCFBF !important;
}
VOYAGEUR 1976 / CUSTOMER CARE
EVERY JOURNEY
BEGINS WITH
CONFIDENCE.
From choosing the right travel essentials to receiving
your order, we're committed to making every step of
your shopping experience clear and convenient.
7 DAYS
RETURNS & EXCHANGES
30 DAYS
STORE CREDIT RETURNS
CANADA-WIDE
SHIPPING AVAILABLE
OUR COMMITMENT
SHOP WITH PEACE OF MIND.
At Voyageur 1976, we offer a curated selection of
premium luggage, leather goods, duffle bags,
backpacks, and travel accessories.
Please review our policies below for important
information about shipping, pickup, returns,
and exchanges.
01
IN-STORE PICKUP
Prefer to collect your order personally?
We offer complimentary in-store pickup
directly from our Voyageur 1976 boutique.
Once your order is ready for collection,
you will receive a pickup confirmation
by email. Please wait for this notification
before visiting our boutique.
PICKUP LOCATION
Voyageur 1976
CF Fairview Pointe-Claire, 2nd Floor
6801 Trans-Canada Hwy
Pointe-Claire, QC H9R 5J2
02
SHIPPING POLICY
Wherever your next journey takes you,
we're here to help get your travel essentials
to your doorstep.
DOMESTIC DELIVERY
CANADA-WIDE SHIPPING
We provide shipping across Canada using
reliable carriers. Once your order has
been dispatched, you will receive a
shipping confirmation email with your
tracking information.
Delivery estimates may vary depending
on your location, product availability,
and carrier operations.
SELECT DESTINATIONS
INTERNATIONAL SHIPPING
International shipping is available
to select destinations. Shipping rates
and estimated delivery times vary
depending on the destination.
Customers are responsible for any
applicable customs duties, import
taxes, and fees imposed by their
destination country.
For specific international shipping
inquiries, please contact us before
placing your order.
03
RETURNS & EXCHANGES
Sometimes a product may not be exactly
what you expected. Our return policy
gives you options depending on when
your request is submitted.
07 DAYS
RETURNS & EXCHANGES
Request a return or exchange within
7 calendar days of receiving your order.
Eligible returns may be refunded to
the original payment method following
inspection and approval.
30 DAYS
STORE CREDIT
After the initial 7-day period,
eligible products may still be
returned for Voyageur 1976
store credit within 30 calendar
days of receiving your order.
Return Eligibility Requirements
To qualify for a voluntary return
or exchange, the following conditions
must be met:
-
Products must be unused and in
their original condition.
-
All original tags, accessories,
and packaging must be included.
-
Proof of purchase or an order
confirmation is required.
-
The request must be submitted
within the applicable return period.
-
Exchanges are subject to
product availability.
Return eligibility periods begin on
the date your order is delivered or
collected in-store.
Refunds to the original payment method
are not available for change-of-mind returns
after the initial 7-day period.
Promotional & Final Sale Items
Promotional, clearance, and final sale
items are excluded from our standard
change-of-mind return and exchange
policy unless otherwise specified.
This does not affect any rights
provided by applicable consumer
protection laws.
04
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective,
or contains an incorrect item, please
contact our customer service team
as soon as possible.
To help us review your request efficiently,
please include:
- Your order number.
- A description of the issue.
- Photographs, where applicable.
Our team will assess the situation
and provide an appropriate resolution,
which may include a repair, replacement,
or refund depending on the circumstances
and applicable legal requirements.
Your rights under applicable consumer
protection legislation and legal
warranties remain unaffected by
our standard return and exchange periods.
05
HOW TO REQUEST A RETURN
Before sending any products back,
please contact our customer service
team to initiate your request.
STEP ONE
CONTACT OUR TEAM
Email us with your order number,
the item you'd like to return,
and the reason for your request.
STEP TWO
RECEIVE INSTRUCTIONS
Our team will review your request
and provide the appropriate return
instructions, including any
applicable shipping arrangements.
Please do not ship products back
without contacting us first.
All returned products are subject
to inspection before approval.
06
IMPORTANT INFORMATION
-
All voluntary return requests are
subject to the eligibility requirements
stated in this policy.
-
Shipping and delivery estimates are
subject to product availability
and carrier operations.
-
International customers should review
their destination country's applicable
customs regulations before ordering.
-
Nothing in this policy limits or
replaces customers' rights under
applicable consumer protection laws,
including legal warranties and
applicable online purchase
cancellation rights.
HERE TO ASSIST YOU
NEED A HAND?
WE'RE HERE TO HELP.
Have a question about your order,
shipping, or return eligibility?
Our team is ready to assist you.
CONTACT OUR TEAM →
VOYAGEUR 1976
•
MONTREAL
•
SINCE 1976
WE HELP TRAVELERS CHOOSE RIGHT.
